Product Education Specialist

Buenos Aires, Argentina · Scalable Channels - Customer Success

Description

What do we do at Nuvem Shop | Tienda Nube?

We are a startup born in Argentina in 2011 with offices in Buenos Aires and São Paulo, with the support of large investment funds and investors in the region.

We are a young team that helps thousands of small and medium enterprises and entrepreneurs to build their online business in Brazil, Argentina, Mexico, Colombia and Chile.

Because we are a growing startup, we are flexible, independent and proactive. We like to work with people who love their work, devising and implementing innovative solutions to major challenges and working with multicultural teams.


What do we do in the Scalable Channels team?

Our mission as a team is to empower customers at scale so they can get excellent support straight away.

We work on improving the experience on different channels: our Help Center, where customers can find answers to their questions and tutorials about our product, our Community, where they can exchange ideas, advice and experiences, and we help them discover the value they can get from our product, so they can be successful with their business.

We work on content, develop relationships with customers and partners to give a great experience in our community, and work closely with the Customer Support and Product teams, helping them scale and reach a great additional number of entrepreneurs.

These are the channels we are focusing on now, but we may also work on other channels that help us accomplish the team’s mission.

As part of the Customer Success team, we want to be leaders in the experience we deliver our customers, to set an example for other companies in different industries and countries to follow.


Which will your responsibilities be?


What do we expect from you?

Requirements

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Benefits

What are the benefits we have for you?

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